1. Order Cancellation Window
You may cancel your order only before it has been dispatched for shipping.
- Orders can be cancelled within 12 hours of placing the order
- Once the order has been dispatched (you receive a shipping notification with AWB number), it cannot be cancelled
- To cancel, contact us immediately via WhatsApp at +91-9958803531 or email info@windowtechs.in with your order number
2. How to Cancel
Step 1 — Contact us within 12 hours of placing your order:
- WhatsApp: +91-9958803531 (fastest response)
- Email: info@windowtechs.in
- Subject: Order Cancellation — [Your Order Number]
Step 2 — Provide:
- Your order number (format: PHS-XXXXXXXXXX)
- Reason for cancellation
Step 3 — Confirmation:
- We will confirm the cancellation within 2–4 hours during business hours
- If the order has already been dispatched, cancellation will not be possible
3. Cancellation After Dispatch
Once an order has been dispatched:
- The order cannot be cancelled
- You may refuse delivery at the door — however, in this case:
- Shipping charges (both forward and reverse) will be deducted
- No exchange or credit will be provided for refused deliveries without prior approval from our team
- Refused deliveries without prior communication will not be eligible for any exchange
4. Payment on Cancelled Orders
Since all payments are processed via Razorpay:
- If cancellation is confirmed before dispatch, we will issue an exchange voucher or apply credit toward a future order
- We do not provide cash refunds or refunds to the original payment method
- The exchange voucher will be valid for 90 days from the date of issuance
- In exceptional cases, Razorpay may process a refund as per their own policy — this is at Razorpay's discretion and not guaranteed by us
5. Cancellation by Zam by Windowtechs
We reserve the right to cancel orders under the following circumstances:
- Product is out of stock
- Incorrect pricing due to technical error on the website
- Suspicious or fraudulent transaction detected by our payment partner
- Delivery not serviceable to the provided address
In such cases, you will be notified via email and phone. A full exchange credit will be provided.
6. Contact for Cancellations
- WhatsApp: +91-9958803531 (Fastest — recommended)
- Email: info@windowtechs.in
- Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
We recommend WhatsApp for fastest response on cancellation requests as email may have delays.