Question 1

Do I need to drill holes to install the rail?

Accepted Answer

Yes, you need to drill a few holes (every 30–40 cm) to mount the rail. However, this is a one-time installation. After mounting the rail, you never need to drill again — all artwork adjustments are completely damage-free.

Question 2

How much weight can the rails hold?

Accepted Answer

Our rails range from 25 kg/m (Minirail) to 60 kg/m (Cliprail Max). For reference, 25 kg/m is enough to hold several framed paintings per meter of rail. The Cliprail Max at 60 kg/m can support heavy mirrors and large canvas pieces.

Question 3

Are cables and hooks included?

Accepted Answer

Yes! Each rail comes with 2 stainless steel cables and adjustable hooks. Additional cables and hooks can be purchased separately.

Question 4

Can I use the rails on different wall types?

Accepted Answer

Yes, our rails work on drywall, plaster, concrete, brick, and wood surfaces. Use appropriate wall plugs for your wall type (included in the box).

Question 5

Can I paint the rail to match my wall color?

Accepted Answer

Our rails come in three finishes — White, Black, and Silver — which suit most interiors. If needed, you can paint the aluminum rail with a suitable primer and spray paint to match your exact wall color.

Question 6

What is the maximum rail length?

Accepted Answer

Individual rails come in 200 cm (Minirail, Cliprail, Cliprail Pro) and 300 cm (Cliprail Max) lengths. Rails can be cut shorter or joined together for longer runs — there is no maximum length when joining.

Question 7

How long does shipping take?

Accepted Answer

We ship across India using trusted logistics partners. Standard delivery takes 4–6 business days. We provide tracking for every order. Free shipping on orders above ₹5,000.

Question 8

Do you offer professional installation services?

Accepted Answer

Our rails are designed for easy DIY installation — most people complete it in under 30 minutes. For large commercial projects (hotels, offices, galleries), we can arrange professional installation in select cities. Contact us for details.

Question 9

What is the return policy?

Accepted Answer

We offer a 7-day return policy for unused products in their original packaging. If you receive a damaged product, we will replace it free of charge. Contact us at info@windowtechs.in for return requests.

Question 10

Can the rails be used for ceiling mounting?

Accepted Answer

Yes! The Cliprail, Cliprail Pro, and Cliprail Max all support ceiling mounting. The Cliprail Max is specifically designed for ceiling-mount installations, creating a clean floating effect. Only the Minirail is wall-mount only.

Question 11

Are the cables adjustable?

Accepted Answer

Absolutely. The cables can be slid left or right along the rail, and the hooks can be adjusted up or down for precise height positioning. All adjustments are tool-free.

Question 12

Do you ship internationally?

Accepted Answer

Currently, we ship within India only. For international inquiries, please contact us at info@windowtechs.in and we will do our best to accommodate your request.

Frequently Asked Questions